Proudly serving our community for 82 years.

Terms of Use

The information contained at swvagas.com has been collected or provided to the Southwestern Virginia Gas Company (SWVAGAS) by numerous third parties. While SWVAGAS makes every effort to present accurate and reliable information on this Internet site, SWVAGAS does not endorse, approve, or certify such information, nor does it guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of such information. Use of such information is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness. Reliance on any information or reference found at this web site or by following a link to or from this web site does not constitute a relationship between you and SWVAGAS. Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favoring by SWVAGAS.


Privacy Policy

What information do we collect?

We collect information from you when you make an online payment for your natural gas bill.

When paying you natural gas bill on our site, as appropriate, you may be asked to enter your name, address, account number, credit card and the amount you would like to pay.

You may, however, visit our site anonymously for purposes other than paying your natural gas bill.

What do we use your information for?

Any of the information we collect from you may be used to process transactions that you have initiated. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter or submit your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us process payments of your natural gas bill that you initiate through this Internet site.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer links to third party products or services on our web site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our web site, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our web site and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 4/02/2012

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Southwestern Virginia Gas Company
208 Lester Street
Martinsville, Virginia 24112


Refund Policy

In the rare event that it is necessary to refund a credit card payment initiated through this Internet site, the customer must bring a copy of their receipt or payment confirmation number, along with the credit card used to make the payment, into our office located at 208 Lester Street Martinsville, Virginia 24112. Office hours are Monday through Friday 8AM - 5 PM.

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