Proudly serving our community for 82 years.

Getting Natural Gas into Your Home

If you are reading this, chances are that you are considering using natural gas for your energy needs. Congratulations on a fine decision. Natural gas is the cleanest and most efficient fuel available. Natural gas consumers continue to talk about the toasty heat given off by natural gas and the minimal recovery time needed to refill a depleted water heater. Natural gas is also the choice for many professional chefs. Again, you have made a fine decision.

208 Lester Street

The first step is setting up natural gas service is to call our office at (276) 632-5662 or check (link) on this website to find out if we have gas available in your area. We strive to provide natural gas to an ever-growing number of areas, but we do still lack the complete coverage that we desire. If natural gas is not available in your area, we do hope that you will consider using propane gas for your energy needs. Not only is it efficient, it is also similar to natural gas because it is better for the environment.

If natural gas is available in your area, the next step is to determine if natural gas service already exists at your residence. Natural gas is carried to your home or business through underground piping called a service line. Many times a previous occupant has requested, and we have installed, all of the piping necessary for natural gas. If this is the case, then all that you need to do is come into our office and fill out a contract for natural gas service. You may be required to put up a deposit based on the amount of gas previously consumed at that location. Many people feel that their personal temperature preference has a tremendous impact on the natural gas consumption at a particular location. Each individual's temperature preference does have an effect on the energy consumption, but this effect is minimal. More reliable factors that determine fuel consumption include the size of the dwelling, how well it is insulated, and the size and efficiency of gas equipment used.

If it turns out you do not already have a service line at your residence, we are ready to install one. As a service to our customers, we will provide up to 200 feet of service line at no charge, but some restrictions apply, so please call or stop by our office for full details. In order to have a service line installed, you will need to come into our office and sign two forms. The first gives us the right to put our pipes in your ground. The second states that you will begin consuming natural gas within 6 months of the completion of your service line installation. After these two forms have been completed, you should have natural gas service available at your residence in only 2-3 weeks!

After you have started consuming natural gas, the only other issues left for discussion are billing and payment. At every location where we provide natural gas, we install a meter. This meter is the way that we measure the amount of gas you have consumed and therefore, the amount of gas for which we should bill you. We send a team of qualified technicians out at the end of every month to read all of the meters at the locations where we provide gas. This information is then entered into our computer system and your bill is then generated and sent to you. The price that you pay for natural gas is not determined by our company. We are a regulated public utility and therefore have a fixed pricing system. Natural gas customers will notice a significant price change when a wholesale price fluctuation occurs on a regional or even national level. For the most part, however, natural gas prices stay fairly consistent. And natural gas continues to be the cleanest, most efficient fuel on the market.


Copyright ©2024 Southwestern Virginia Gas Company