Home
Proudly serving our community for 75 years.

Frequently Asked Questions

Q: How is the amount of my deposit determined?

A: There are two primary methods we use to determine a deposit amount: (1) if gas has previously been used at the location, we use the highest amount of 60 days bills; (2) if gas has not been used at the location, we estimate the highest amount of 60 days bills based on the gas load.

 

Q: When will I receive a bill and when are bills due?

A: We read all meters at the end of each month, therefore, you should expect to receive a bill around the beginning of the each month. Payment is due upon receipt. Failure to pay the full amount by the 20th of the month following consumption will result in a late fee being added to your account.

 

Q: What do I do if I smell gas?

A: Call our office immediately if you smell natural gas. If there is a strong odor of gas, exit the location immediately and call us from another location. Natural gas has special odorants added which produce a strong sulfuric smell (some describe it as "rotten eggs").. More on safety..

 

Q: What are my payment options?

A: There are several ways to make your gas payment. The easiest method is to sign up for bank drafting. If you choose to have your checking account drafted, we will automatically deduct the amount of your gas bill around the 10th of each month. You will receive a bill indicating the amount to be drafted prior to the actual draft. You may also make payment in person at our office, by mail, or online at our website www.swvagas.com . Our convenient budget payment plan allows you to pay the same amount for gas each month. We will review the account in February and make an adjustment up or down if necessary. We reconcile the budget payments versus actual bills each June.

 

Q: What do I do if I need service work done?

A: The first step is to contact the person who normally does the work on your appliances. For your convenience we have provided a list of contractors in our area.

 

Q: What do I do if my bill seems out of range?

A: First and foremost check your corresponding monthly bill from the previous year. Be sure to check the consumption. Many people make the mistake of checking the dollar amount of the previous year's bill. This is misleading because the prices fluctuate from year to year. The units we use to measure gas, however, do not fluctuate. If you are concerned that your consumption is unusually high, please call our office.

 

Still need assistance? Call or stop by the office.

 
 



Copyright ©2017 Southwestern Virginia Gas Company