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Q:
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How
is the amount of my deposit determined?
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A:
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There
are two primary methods we use to determine a deposit amount:
(1) if gas has previously been used at the location, we use
the highest amount of 60 days bills;
(2) if gas has not been used at the location, we estimate the
highest amount of 60 days bills based on the gas load.
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Q:
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When
will I receive a bill and when are bills due? |
| A: |
We
read all meters at the end of each month, therefore, you should
expect to receive a bill around the end of the month or the
beginning of the next month. Payment is due upon receipt. Failure to pay the full amount by the 20th
of the month following consumption may result in a late fee.
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| Q: |
What
do I do if I smell gas? |
| A: |
Call
our office immediately if you smell natural gas. Natural gas
has special odorants added which produce a strong sulfuric smell
(some describe it as "rotten eggs"). If there is a
strong odor of gas, exit the location immediately and call us
from another location. More on safety..
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| Q: |
What
are my payment options? |
| A: |
There
are several ways to make your gas payment. The easiest method
is to sign up for bank drafting. If you choose to have your
checking account drafted, we will automatically deduct the amount
of your gas bill around the 10th of each month. You may also
make payment in person at our office, by mail, or even by telephone
with the use of a credit card. Our convenient budget payment
plan allows you to pay the same amount for gas each month, with
a reconciliation of the budget payment versus actual bills each
June.
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| Q: |
What
do I do if I need service work done? |
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A:
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The
first step is to contact
the person who normally does the work on your appliances. For your convenience we have provided a list of contractors in our area.
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| Q: |
What
do I do if my bill seems out of range? |
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A:
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First
and foremost check your corresponding monthly bill from the
previous year. Be sure to check the consumption. Many people
make the mistake of checking the dollar amount of the previous
year's bill. This is misleading because the prices fluctuate
from year to year. The units we use to measure gas, however,
do not fluctuate. If you are concerned that your consumption is unusually high, please call our office.
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Still
need assistance? Call, stop by the office, or drop us a line at: 
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